How can I put my account on hold or cancel / unsubscribe if I need to?

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MEMBERSHIP HOLDS

You may request a 1, 2 or 3 month HOLD on your Monthly shipment by emailing us at contact@joingoodbeing.com. Keep in mind that similar to cancelation deadlines (the 1st of the billing month), a HOLD must also be processed prior to the 1st of the billing month to go into effect for that shipment.  The last box paid for will still ship when a HOLD has been submitted. Thereafter, the account will not be billed or shipped to for the number of months selected on the HOLD.  When the HOLD period passes, the account will automatically resume billing and shipping.

Annual memberships can only be put on hold when they are up for renewal and a payment has not yet been processed for the renewal. Once processed, the full number of boxes will be delivered once per month until the renewal date arrives again. At that point, the HOLD will delay billing by the number of months selected (1, 2 or 3 months). Once this HOLD period has passed, the account will automatically resume billing and shipping. Gift Memberships can not be placed on HOLD.

See examples below:

MONTHLY PLANS
Example: If a monthly membership is put on a 3 Month HOLD on February 4th, the March box dues will be processed and that box will ship. Thereafter, the plan will be on hold for the number of months selected.   After the hold expires, the account will automatically resume billing and shipping. In this example, billing would resume on June 2nd (skipping March, April and May billing months and the corresponding boxes) and the July box would ship at the end of June.

ANNUAL PLANS (and all former multi-month plans)
If you have an Annual Membership, due for renewal on July 2nd, a HOLD request submitted in February, will go into effect once the the full number of boxes on the plan have been shipped.  When the renewal date of July 2nd comes around, it will not be billed again for the HOLD period selected.  Thereafter, the account will resume a normal billing and shipping schedule.  In this instance, the account would resume billing and shipping in October.

MEMBERSHIP CANCELATIONS
Regular Memberships can be cancelled at any time, however, there are cancel deadlines to be aware of to prevent further dues from being processed and Multi-Month Memberships will ship for the duration of the term when canceled, however they will not renew once that term is complete.  To cancel a Regular Membership email us at contact@joingoodbeing.com

Regular Memberships: Dues are collected upon joining for the first box, and that box is put into the fulfillment process. The first month can't be cancelled unless the cancel request is received the same day the membership was created.  In this instance, a void or refund can be issued to prevent the first box from shipping.  

 - Monthly Memberships can be canceled to prevent the next month's dues from being processed and a box from shipping, however the cancellation must be completed before the 1st of the next billing month.

 - Annual Memberships are processed at the time of joining and cannot be cancelled for the duration of their term or refunded, however they can be transferred to a new recipient.  3 ,6, and 12 Month Memberships can be canceled to prevent them from renewing at the end of the term purchased.

Gift Memberships: Gift Memberships are non-cancelable.  If for the Giftee (recipient) does not wish to continue receiving the boxes from their Gift Membership, the Giftee or Gifter (giver) can request that the remaining boxes be given to another person. If a Giftee changes their mind about a Gift Membership, it must be canceled the same day it is purchased to be canceled.  If Email Gift Message has been set to be sent immediately, the Giftee will need to be contacted to advise them that their gift has been canceled.

It's hard to judge whether the service is a fit after a single month since products do vary month to month.  We recommend trying the service for at least 3 months before canceling to determine if it's a fit for you.  This way, you will see the variety over a few months to give you a good sense for what the service is like.

NOTE: To prevent another box from shipping, be sure to cancel BEFORE the 1st of the next billing month.  Dues are processed between the 2nd-7th of each month. Cancellations submitted ON OR AFTER the 1st of the billing month will take effect the following month. For example, if you cancel your membership on July 4th, your August dues will still be processed between July 2nd-7th and the August Goodbeing Box, which ships and the end of July, will be your last. No further dues will be processed nor boxes shipped after that.

This chart sets forth the cancel deadline for all Regular Memberships.

Cancel Deadline Plan Renewal Date
12/31 1/2 - 1/7
2/28 3/2 - 3/7
3/31 4/2 - 4/7
4/30 5/2 - 5/7
5/31 6/2 - 6/7
6/30 7/2 - 7/7
7/31 8/2 - 8/7
8/31 9/2 - 9/7
9/30 10/2 - 10/7
10/31 11/2 - 11/7
11/30 12/2 - 12/7
1/31 2/2 - 2/7
 
NEW MEMBERS PLEASE NOTE: Your second month's dues may be processed before you receive your first Goodbeing Box.  If this is a concern, we recommend either placing a Hold on your account prior to the 1st of the following month, or, making sure you cancel before the 1st of the following month.  This way, you will avoid being charged again before you receive your first Goodbeing Box. Should you decide you'd like to receive a Goodbeing Box each month, simply update your account to a Monthly Membership.  If you have cancelled, you can always re-activate your membership.  Keep in mind, when rejoining or removing a Hold, there is a chance one month will be missed, depending on the date of re-activation or plan change.  The closer to the first of the month, the better odds of not missing a shipment.  A change later in the month may result in a month missed.
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